We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please review the following information:
Returns: You may return an item within 30 days of the purchase date.
Exchanges: We offer exchanges for items of the same value within 30 days of the purchase date.
To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags and labels are intact.
Non-Returnable and Non-Exchangeable Items:
Some items are non-returnable and non-exchangeable for hygiene reasons, including but not limited to beauty products. Please refer to the product description or contact our customer support for further details.
To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with a return authorization and further instructions.
Pack the item securely in its original packaging, including any accessories or documentation that came with it.
Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to our error or a defective item.
If you wish to exchange an item for a different size, color, or style, please contact our customer support team with your order number and the details of the exchange. We will guide you through the exchange process.
Similar to returns, you are responsible for the shipping costs associated with the exchange, unless it is due to our error or a defective item.
Once we receive and inspect the returned item, we will process the refund back to the original payment method, excluding any shipping fees.
If you prefer store credit instead of a refund, please let us know, and we will provide you with a credit code to be used on your next purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange, and cover any associated shipping costs.
If you have any questions or complaints about the quality of our products, you can contact us
repigment-me@gmail.com
+1 234 567 890